Q. Where do I find my photo code to access my photos?
A. Your photo code is located at the bottom of one of the photos you purchased at the Santa set. If this was accidently cut off please email customer support with the date, time, and copy of your photo and we will do our best to locate your photo code.
Q: Why won’t my photo code work?
A: Please allow 24 hours till photos post, if then it is still not working please contact customer support.
Q: When I enter my photo code online it makes all the letters capitalized, therefore that is why my code will not work.
A: The photo code is not case sensitive. If your photo code is not working after 24 hours please email customer support.
Q: Where are my photos?
A: Please be sure to scroll all the way to the right side of the screen after logging in using your photo code, not an account created.
Q: Where is my online credit?
A: Please make sure you login using your photo code and not an account created. Your online credit will be located in the top right hand corner of the screen and will automatically be applied to your order.
Q: Why can’t I use my remaining credit towards shipping?
A: Online credit is for merchandise only and a one time use.
Q: How long does it take to receive my order?
A: Please allow an estimated 1-3 business days for production (process and print time). Shipping time varies depending on the type of shipping you select. An order received Friday with overnight shipping will be processed within 1-3 business days and then shipped on the next business day to be delivered overnight.
Q: Is checkout secure?
A: Yes. You can always double check by locating a lock to the right of the URL web address during checkout.
Q: What if I am unsure if my transaction went through?
A: Once your order has been processed, a transaction complete page will appear and a receipt is sent to your email. However, if you received an error or still have questions about your order, please email customer service.
Q: How can I track my order?
A: Orders can be tracked by contacting customer service by clicking on the “Customer Support” link at the bottom of the page at www.MyAlbumPics.com. Please fill out the form and we can let you know the status. Please Note: Production (process and print time) is an estimated time of 1-3 business days in addition to the shipping method chosen.
Q: How long will I have access to my photo?
A: Photos are usually available for a year, but may be removed at any time.
For further questions, please email customer support and we will get back to you as soon as possible. Thank You!